Hi,

My phone, Alcatel One Touch won't restart. It gets to the white loading screen and never passes it, it lags as I try to restart it too. I know it's a virus and I had it before and sent it off and I wiped data/factory reset it and theres still no luck, what should I do? Is there any way I can fix it without sending it off?

Please help.

I didn't find the right solution from the Internet.

References:

http://www.tomsguide.com/forum/id-2016173/alcatel-touch-restart.html

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Thanks